EBT Guides
Mar 19, 2025
Regularly checking your EBT balance helps you manage your benefits effectively, ensuring you have enough funds for your needs. It also helps you avoid declined transactions and identify any unauthorized charges promptly.
In this article, we’ll cover five practical ways to check your EBT balance and walk through how to troubleshoot common card issues—including resetting your PIN and identifying and reporting incorrect charges.
5 Ways to Check Your EBT Balance
There are several ways to check your EBT balance, each offering different levels of convenience and ease of access.
Use the Benny App
Benny is a free mobile app that allows you to check your EBT balance and transactions in real time by linking your EBT card to the app. With Benny, you can also get cashback on groceries and other purchases at stores like Dollar Tree, Target, Walmart, and many others.
Download the Benny app. It's completely free with no hidden fees.
Call the Utah EBT Hotline
Cardholders can check their EBT balance by calling the Utah EBT Hotline at 1-800-997-4444. After dialing, select your preferred language, then enter your EBT card number when prompted. You will hear your current balance and recent transactions. Alternatively, you can use the number printed on the back of your card for the same service.
Use Utah's Official SNAP Website
To check your EBT balance online in Utah, follow these steps:
Visit the Utah EBT website.
Log in with your username and password. If you do not have an account, you will need to create one by clicking on the "Create Account" button and following the registration instructions.
Once logged in, navigate to the section labeled "EBT Account" or "My Benefits."
Click on the link to view your current EBT balance and recent transactions.
Check at an ATM
Insert your EBT card into any ATM displaying the Quest® logo and enter your PIN. Select the option to check your balance, and the machine will display your current EBT balance on the screen.
Be aware that some ATMs may charge a fee for balance inquiries, so it's best to use ATMs that offer free services for EBT cardholders.
Review Store Receipts
After making a purchase, EBT users can check their balance by looking at the bottom of their receipt, where the remaining EBT Food and EBT Cash balances are typically printed. This quick and easy method helps you keep track of your funds without any extra steps.
Know Your EBT Benefits Schedule
Understanding when your EBT benefits are loaded onto your card helps you plan your shopping trips and ensures you have access to funds when you need them most.
When Funds Are Typically Loaded
In Utah, EBT funds are typically loaded based on the last digit of the recipient's case number. This staggered system ensures a smooth distribution of benefits throughout the month. Knowing your deposit schedule helps you manage your balance and budget effectively. Check out the monthly EBT deposit schedule to know when to expect your benefits every month.
If your deposit date falls on a weekend or holiday, benefits are usually loaded the previous business day. Occasionally, delays due to system maintenance or statewide issues can occur. Notifications about unplanned delays will be posted on the state’s EBT website or shared via customer service. If your benefits are not deposited on time, call the EBT hotline at 1-800-997-4444.
Do Unused Benefits Roll Over?
Yes, unused EBT benefits in Utah roll over to the next month and accumulate. However, benefits will expire after 365 days of inactivity. For more details, visit the Utah MyCase portal.
How to Fix Common Issues with EBT Cards
Occasionally, your EBT card may encounter issues even when it appears to be in good condition. Here are the solutions to address the most frequent problems.
Report a Lost or Stolen Card
If your EBT card is lost or stolen, take immediate action to secure your benefits.
Contact Customer Service Immediately: Call the EBT hotline at 1-800-997-4444 to report your card lost or stolen. This will freeze your account to prevent unauthorized transactions.
Request a Replacement Card: After reporting, request a new card. It will be mailed to your registered address within 7-10 business days.
File a Report if Required: In some cases, you may need to file a report with your local SNAP office. Check the Utah MyCase portal for specific instructions.
Spot and Report a Wrong Charge
If you notice unauthorized or incorrect charges on your EBT account, take immediate action to protect your benefits.
Review Your Transaction History Regularly: Regularly check your transaction history to spot any discrepancies as soon as they occur. This helps you stay on top of your account activity and quickly identify any unauthorized charges.
Contact Customer Service: If you find any incorrect charges, call the Utah EBT hotline at 1-800-997-4444 to report the discrepancies. Provide as much detail as possible about the unauthorized transactions.
Follow Up as Necessary: After reporting the issue, follow up with customer service to ensure the problem is resolved. Keep a record of your communications and any reference numbers provided.
Bonus Tip: Use the Benny app to monitor your transactions in real-time. This can help you quickly spot any incorrect charges and take immediate action to resolve them.
Fix Card Declines With Balance Available
If your EBT card is declined despite having a sufficient balance, consider these possible issues:
Incorrect PIN Entry: Double-check that you are entering the correct PIN. Multiple incorrect attempts can temporarily lock your card.
Expired Card: Verify the expiration date on your card. If it has expired, contact customer service to request a replacement.
System Outages: Sometimes, system outages or maintenance can cause temporary declines. Check the Utah MyCase portal for any announcements regarding system issues.
Reset PIN or Unlock Account
To reset your PIN or unlock your EBT account, follow these steps:
Call the Utah Hotline: Dial 1-800-997-4444 and select the option for PIN reset. Follow the automated prompts to choose a new PIN.
Use the Utah MyCase Portal: Log in to the Utah MyCase portal. Once logged in, navigate to the section for account management or PIN reset. Follow the on-screen instructions to reset your PIN.
When choosing a new PIN, ensure it is secure and avoid sharing it with others to protect your benefits.
Download Benny to Stay on Top of Your EBT Balance
With the Benny app, you can monitor your EBT balance and spending in real time, and earn cash back on groceries at stores like Target, Walmart, and more. Simply connect your EBT card and activate offers to start saving.
Download Benny to track your EBT spending and access cash back where you already shop.
