Montana EBT Customer Service: How to Get Help & Common Issues

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Handling your Montana EBT benefits can be straightforward. This guide offers simple instructions for reaching Montana's EBT customer service and solving frequent problems, such as replacing a card, changing a PIN, or reporting a fraudulent charge, so you can get help when you need it.

How to Contact EBT Customer Service in Montana

You can reach Montana's EBT customer service through several channels.

Phone: Call the Montana EBT Cardholder Help Desk at 1-866-850-1556 for assistance. The automated system for balance checks and PIN changes is available 24/7, while live support is open weekdays from 8:00 a.m. to 5:00 p.m. MT. Retailers can find specific help desk numbers on the state's EBT information page.
Email: Montana DPHHS does not provide a dedicated email address for EBT support. Cardholders should call the main help desk number for all benefit-related questions.
Mail: For formal correspondence, you can use the department's official mailing address: Montana Department of Public Health and Human Services, 111 N Sanders St., P.O. Box 4210, Helena, MT 59604-4210.
In-Person: You can get help at a local Office of Public Assistance. Use the DPHHS Office Locations directory to find the county SNAP office nearest to you.

Multi-Lingual Support

Montana provides interpreter services via its Language Assistance program. The automated helpline offers English and Spanish, but live callers can request an interpreter for other languages like Vietnamese and Chinese. More details on these language services are available from the DPHHS.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Montana Access card is a reliable tool for most recipients, several issues can occasionally disrupt access to your benefits. Common problems range from a lost card or forgotten PIN to transaction errors and concerns about fraud. Knowing the right steps to take can help you resolve these situations quickly.

Lost or Stolen Montana Access (EBT) Card

If your card is missing, it is important to act immediately to protect your benefits from unauthorized use. Taking swift action ensures your account is secured and a replacement card is sent to you without unnecessary delay.

Follow the prompts to report the card as lost or stolen, which will automatically freeze the account and stop any further transactions. You can find the customer service number on the DPHHS website.
Ask the representative to mail a replacement card and take a moment to confirm the mailing address they have on file is correct.
When your new card arrives, you must activate it and select a new four-digit PIN before you can use it.
While waiting for the replacement, check your transaction history for any fraudulent activity.

Forgotten, Compromised, or Locked PIN

Forgetting your PIN or entering it incorrectly too many times can temporarily lock you out of your account. You can reset your PIN or unlock your account by calling the automated customer service line.

You will need to verify your identity using your card number, Social Security number or date of birth, and possibly your ZIP code.
Choose a new four-digit PIN that is difficult to guess. Avoid using sequences like 1234 or your birth year.
After a few minutes, you can test the new PIN with a small purchase at a grocery store or by checking your balance at an ATM.
If too many wrong attempts have locked your card, ask the customer service representative to unlock the account for you.

Card Repeatedly Declines or Will Not Swipe at Checkout

A declined transaction can happen for several reasons, from insufficient funds to technical glitches. Before requesting a new card, there are a few things you can check yourself to diagnose the problem.

First, check your remaining balance to confirm you have enough funds. You can do this through the automated phone system or a free app like Benny, which tracks your SNAP and EBT Cash balance.
Confirm the store accepts EBT and that you are only purchasing eligible food items, as some terminals reject transactions with ineligible products.
Inspect your card for any physical damage, such as a worn magnetic stripe or a bent chip, which can cause read errors.
If the card looks fine, ask the cashier to try again or use a different register, as the issue could be a temporary network problem.

Monthly Benefit Not Deposited or Appears Short

If your monthly benefits have not appeared on schedule, the delay could be due to a holiday, weekend, or a change in your case status. It is a good idea to verify your status before reporting a problem.

Confirm your household's regular deposit date, as holidays or recertification can sometimes cause shifts in the schedule.
Review any recent letters from DPHHS to see if there is missing paperwork that might be holding up your benefits.
If your benefits are still missing, contact your local Office of Public Assistance to check your case status before opening a deposit inquiry.
When you report the issue, keep the confirmation or case number provided by the agent for your records.

Suspicious Withdrawals or Card Fraud

Card skimming and other forms of fraud can lead to your benefits being stolen. If you notice any transactions you did not make, you must report it immediately to have the stolen benefits replaced.

As soon as you spot an unauthorized charge, call the Montana EBT customer service line at 1-866-850-1556 to report the fraud and cancel the card.
Request a new card and a new PIN. Do not reuse the PIN that was compromised.
You must complete the “Request for Replacement of Stolen SNAP Benefits” affidavit with DPHHS within 30 days to have eligible benefits reissued.
To reduce future risk, always cover the keypad when entering your PIN and check card readers for any signs of tampering.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Target and Walmart. To get started, link your EBT card, then scan your receipt after you shop to receive cashback on qualifying items.

Download Benny to manage your spending and stretch your EBT benefits further.

SHARE

Handling your Montana EBT benefits can be straightforward. This guide offers simple instructions for reaching Montana's EBT customer service and solving frequent problems, such as replacing a card, changing a PIN, or reporting a fraudulent charge, so you can get help when you need it.

How to Contact EBT Customer Service in Montana

You can reach Montana's EBT customer service through several channels.

Phone: Call the Montana EBT Cardholder Help Desk at 1-866-850-1556 for assistance. The automated system for balance checks and PIN changes is available 24/7, while live support is open weekdays from 8:00 a.m. to 5:00 p.m. MT. Retailers can find specific help desk numbers on the state's EBT information page.
Email: Montana DPHHS does not provide a dedicated email address for EBT support. Cardholders should call the main help desk number for all benefit-related questions.
Mail: For formal correspondence, you can use the department's official mailing address: Montana Department of Public Health and Human Services, 111 N Sanders St., P.O. Box 4210, Helena, MT 59604-4210.
In-Person: You can get help at a local Office of Public Assistance. Use the DPHHS Office Locations directory to find the county SNAP office nearest to you.

Multi-Lingual Support

Montana provides interpreter services via its Language Assistance program. The automated helpline offers English and Spanish, but live callers can request an interpreter for other languages like Vietnamese and Chinese. More details on these language services are available from the DPHHS.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Montana Access card is a reliable tool for most recipients, several issues can occasionally disrupt access to your benefits. Common problems range from a lost card or forgotten PIN to transaction errors and concerns about fraud. Knowing the right steps to take can help you resolve these situations quickly.

Lost or Stolen Montana Access (EBT) Card

If your card is missing, it is important to act immediately to protect your benefits from unauthorized use. Taking swift action ensures your account is secured and a replacement card is sent to you without unnecessary delay.

Follow the prompts to report the card as lost or stolen, which will automatically freeze the account and stop any further transactions. You can find the customer service number on the DPHHS website.
Ask the representative to mail a replacement card and take a moment to confirm the mailing address they have on file is correct.
When your new card arrives, you must activate it and select a new four-digit PIN before you can use it.
While waiting for the replacement, check your transaction history for any fraudulent activity.

Forgotten, Compromised, or Locked PIN

Forgetting your PIN or entering it incorrectly too many times can temporarily lock you out of your account. You can reset your PIN or unlock your account by calling the automated customer service line.

You will need to verify your identity using your card number, Social Security number or date of birth, and possibly your ZIP code.
Choose a new four-digit PIN that is difficult to guess. Avoid using sequences like 1234 or your birth year.
After a few minutes, you can test the new PIN with a small purchase at a grocery store or by checking your balance at an ATM.
If too many wrong attempts have locked your card, ask the customer service representative to unlock the account for you.

Card Repeatedly Declines or Will Not Swipe at Checkout

A declined transaction can happen for several reasons, from insufficient funds to technical glitches. Before requesting a new card, there are a few things you can check yourself to diagnose the problem.

First, check your remaining balance to confirm you have enough funds. You can do this through the automated phone system or a free app like Benny, which tracks your SNAP and EBT Cash balance.
Confirm the store accepts EBT and that you are only purchasing eligible food items, as some terminals reject transactions with ineligible products.
Inspect your card for any physical damage, such as a worn magnetic stripe or a bent chip, which can cause read errors.
If the card looks fine, ask the cashier to try again or use a different register, as the issue could be a temporary network problem.

Monthly Benefit Not Deposited or Appears Short

If your monthly benefits have not appeared on schedule, the delay could be due to a holiday, weekend, or a change in your case status. It is a good idea to verify your status before reporting a problem.

Confirm your household's regular deposit date, as holidays or recertification can sometimes cause shifts in the schedule.
Review any recent letters from DPHHS to see if there is missing paperwork that might be holding up your benefits.
If your benefits are still missing, contact your local Office of Public Assistance to check your case status before opening a deposit inquiry.
When you report the issue, keep the confirmation or case number provided by the agent for your records.

Suspicious Withdrawals or Card Fraud

Card skimming and other forms of fraud can lead to your benefits being stolen. If you notice any transactions you did not make, you must report it immediately to have the stolen benefits replaced.

As soon as you spot an unauthorized charge, call the Montana EBT customer service line at 1-866-850-1556 to report the fraud and cancel the card.
Request a new card and a new PIN. Do not reuse the PIN that was compromised.
You must complete the “Request for Replacement of Stolen SNAP Benefits” affidavit with DPHHS within 30 days to have eligible benefits reissued.
To reduce future risk, always cover the keypad when entering your PIN and check card readers for any signs of tampering.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Target and Walmart. To get started, link your EBT card, then scan your receipt after you shop to receive cashback on qualifying items.

Download Benny to manage your spending and stretch your EBT benefits further.

SHARE

Handling your Montana EBT benefits can be straightforward. This guide offers simple instructions for reaching Montana's EBT customer service and solving frequent problems, such as replacing a card, changing a PIN, or reporting a fraudulent charge, so you can get help when you need it.

How to Contact EBT Customer Service in Montana

You can reach Montana's EBT customer service through several channels.

Phone: Call the Montana EBT Cardholder Help Desk at 1-866-850-1556 for assistance. The automated system for balance checks and PIN changes is available 24/7, while live support is open weekdays from 8:00 a.m. to 5:00 p.m. MT. Retailers can find specific help desk numbers on the state's EBT information page.
Email: Montana DPHHS does not provide a dedicated email address for EBT support. Cardholders should call the main help desk number for all benefit-related questions.
Mail: For formal correspondence, you can use the department's official mailing address: Montana Department of Public Health and Human Services, 111 N Sanders St., P.O. Box 4210, Helena, MT 59604-4210.
In-Person: You can get help at a local Office of Public Assistance. Use the DPHHS Office Locations directory to find the county SNAP office nearest to you.

Multi-Lingual Support

Montana provides interpreter services via its Language Assistance program. The automated helpline offers English and Spanish, but live callers can request an interpreter for other languages like Vietnamese and Chinese. More details on these language services are available from the DPHHS.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Montana Access card is a reliable tool for most recipients, several issues can occasionally disrupt access to your benefits. Common problems range from a lost card or forgotten PIN to transaction errors and concerns about fraud. Knowing the right steps to take can help you resolve these situations quickly.

Lost or Stolen Montana Access (EBT) Card

If your card is missing, it is important to act immediately to protect your benefits from unauthorized use. Taking swift action ensures your account is secured and a replacement card is sent to you without unnecessary delay.

Follow the prompts to report the card as lost or stolen, which will automatically freeze the account and stop any further transactions. You can find the customer service number on the DPHHS website.
Ask the representative to mail a replacement card and take a moment to confirm the mailing address they have on file is correct.
When your new card arrives, you must activate it and select a new four-digit PIN before you can use it.
While waiting for the replacement, check your transaction history for any fraudulent activity.

Forgotten, Compromised, or Locked PIN

Forgetting your PIN or entering it incorrectly too many times can temporarily lock you out of your account. You can reset your PIN or unlock your account by calling the automated customer service line.

You will need to verify your identity using your card number, Social Security number or date of birth, and possibly your ZIP code.
Choose a new four-digit PIN that is difficult to guess. Avoid using sequences like 1234 or your birth year.
After a few minutes, you can test the new PIN with a small purchase at a grocery store or by checking your balance at an ATM.
If too many wrong attempts have locked your card, ask the customer service representative to unlock the account for you.

Card Repeatedly Declines or Will Not Swipe at Checkout

A declined transaction can happen for several reasons, from insufficient funds to technical glitches. Before requesting a new card, there are a few things you can check yourself to diagnose the problem.

First, check your remaining balance to confirm you have enough funds. You can do this through the automated phone system or a free app like Benny, which tracks your SNAP and EBT Cash balance.
Confirm the store accepts EBT and that you are only purchasing eligible food items, as some terminals reject transactions with ineligible products.
Inspect your card for any physical damage, such as a worn magnetic stripe or a bent chip, which can cause read errors.
If the card looks fine, ask the cashier to try again or use a different register, as the issue could be a temporary network problem.

Monthly Benefit Not Deposited or Appears Short

If your monthly benefits have not appeared on schedule, the delay could be due to a holiday, weekend, or a change in your case status. It is a good idea to verify your status before reporting a problem.

Confirm your household's regular deposit date, as holidays or recertification can sometimes cause shifts in the schedule.
Review any recent letters from DPHHS to see if there is missing paperwork that might be holding up your benefits.
If your benefits are still missing, contact your local Office of Public Assistance to check your case status before opening a deposit inquiry.
When you report the issue, keep the confirmation or case number provided by the agent for your records.

Suspicious Withdrawals or Card Fraud

Card skimming and other forms of fraud can lead to your benefits being stolen. If you notice any transactions you did not make, you must report it immediately to have the stolen benefits replaced.

As soon as you spot an unauthorized charge, call the Montana EBT customer service line at 1-866-850-1556 to report the fraud and cancel the card.
Request a new card and a new PIN. Do not reuse the PIN that was compromised.
You must complete the “Request for Replacement of Stolen SNAP Benefits” affidavit with DPHHS within 30 days to have eligible benefits reissued.
To reduce future risk, always cover the keypad when entering your PIN and check card readers for any signs of tampering.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Target and Walmart. To get started, link your EBT card, then scan your receipt after you shop to receive cashback on qualifying items.

Download Benny to manage your spending and stretch your EBT benefits further.

SHARE

Handling your Montana EBT benefits can be straightforward. This guide offers simple instructions for reaching Montana's EBT customer service and solving frequent problems, such as replacing a card, changing a PIN, or reporting a fraudulent charge, so you can get help when you need it.

How to Contact EBT Customer Service in Montana

You can reach Montana's EBT customer service through several channels.

Phone: Call the Montana EBT Cardholder Help Desk at 1-866-850-1556 for assistance. The automated system for balance checks and PIN changes is available 24/7, while live support is open weekdays from 8:00 a.m. to 5:00 p.m. MT. Retailers can find specific help desk numbers on the state's EBT information page.
Email: Montana DPHHS does not provide a dedicated email address for EBT support. Cardholders should call the main help desk number for all benefit-related questions.
Mail: For formal correspondence, you can use the department's official mailing address: Montana Department of Public Health and Human Services, 111 N Sanders St., P.O. Box 4210, Helena, MT 59604-4210.
In-Person: You can get help at a local Office of Public Assistance. Use the DPHHS Office Locations directory to find the county SNAP office nearest to you.

Multi-Lingual Support

Montana provides interpreter services via its Language Assistance program. The automated helpline offers English and Spanish, but live callers can request an interpreter for other languages like Vietnamese and Chinese. More details on these language services are available from the DPHHS.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Montana Access card is a reliable tool for most recipients, several issues can occasionally disrupt access to your benefits. Common problems range from a lost card or forgotten PIN to transaction errors and concerns about fraud. Knowing the right steps to take can help you resolve these situations quickly.

Lost or Stolen Montana Access (EBT) Card

If your card is missing, it is important to act immediately to protect your benefits from unauthorized use. Taking swift action ensures your account is secured and a replacement card is sent to you without unnecessary delay.

Follow the prompts to report the card as lost or stolen, which will automatically freeze the account and stop any further transactions. You can find the customer service number on the DPHHS website.
Ask the representative to mail a replacement card and take a moment to confirm the mailing address they have on file is correct.
When your new card arrives, you must activate it and select a new four-digit PIN before you can use it.
While waiting for the replacement, check your transaction history for any fraudulent activity.

Forgotten, Compromised, or Locked PIN

Forgetting your PIN or entering it incorrectly too many times can temporarily lock you out of your account. You can reset your PIN or unlock your account by calling the automated customer service line.

You will need to verify your identity using your card number, Social Security number or date of birth, and possibly your ZIP code.
Choose a new four-digit PIN that is difficult to guess. Avoid using sequences like 1234 or your birth year.
After a few minutes, you can test the new PIN with a small purchase at a grocery store or by checking your balance at an ATM.
If too many wrong attempts have locked your card, ask the customer service representative to unlock the account for you.

Card Repeatedly Declines or Will Not Swipe at Checkout

A declined transaction can happen for several reasons, from insufficient funds to technical glitches. Before requesting a new card, there are a few things you can check yourself to diagnose the problem.

First, check your remaining balance to confirm you have enough funds. You can do this through the automated phone system or a free app like Benny, which tracks your SNAP and EBT Cash balance.
Confirm the store accepts EBT and that you are only purchasing eligible food items, as some terminals reject transactions with ineligible products.
Inspect your card for any physical damage, such as a worn magnetic stripe or a bent chip, which can cause read errors.
If the card looks fine, ask the cashier to try again or use a different register, as the issue could be a temporary network problem.

Monthly Benefit Not Deposited or Appears Short

If your monthly benefits have not appeared on schedule, the delay could be due to a holiday, weekend, or a change in your case status. It is a good idea to verify your status before reporting a problem.

Confirm your household's regular deposit date, as holidays or recertification can sometimes cause shifts in the schedule.
Review any recent letters from DPHHS to see if there is missing paperwork that might be holding up your benefits.
If your benefits are still missing, contact your local Office of Public Assistance to check your case status before opening a deposit inquiry.
When you report the issue, keep the confirmation or case number provided by the agent for your records.

Suspicious Withdrawals or Card Fraud

Card skimming and other forms of fraud can lead to your benefits being stolen. If you notice any transactions you did not make, you must report it immediately to have the stolen benefits replaced.

As soon as you spot an unauthorized charge, call the Montana EBT customer service line at 1-866-850-1556 to report the fraud and cancel the card.
Request a new card and a new PIN. Do not reuse the PIN that was compromised.
You must complete the “Request for Replacement of Stolen SNAP Benefits” affidavit with DPHHS within 30 days to have eligible benefits reissued.
To reduce future risk, always cover the keypad when entering your PIN and check card readers for any signs of tampering.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Target and Walmart. To get started, link your EBT card, then scan your receipt after you shop to receive cashback on qualifying items.

Download Benny to manage your spending and stretch your EBT benefits further.

SHARE

Handling your Montana EBT benefits can be straightforward. This guide offers simple instructions for reaching Montana's EBT customer service and solving frequent problems, such as replacing a card, changing a PIN, or reporting a fraudulent charge, so you can get help when you need it.

How to Contact EBT Customer Service in Montana

You can reach Montana's EBT customer service through several channels.

Phone: Call the Montana EBT Cardholder Help Desk at 1-866-850-1556 for assistance. The automated system for balance checks and PIN changes is available 24/7, while live support is open weekdays from 8:00 a.m. to 5:00 p.m. MT. Retailers can find specific help desk numbers on the state's EBT information page.
Email: Montana DPHHS does not provide a dedicated email address for EBT support. Cardholders should call the main help desk number for all benefit-related questions.
Mail: For formal correspondence, you can use the department's official mailing address: Montana Department of Public Health and Human Services, 111 N Sanders St., P.O. Box 4210, Helena, MT 59604-4210.
In-Person: You can get help at a local Office of Public Assistance. Use the DPHHS Office Locations directory to find the county SNAP office nearest to you.

Multi-Lingual Support

Montana provides interpreter services via its Language Assistance program. The automated helpline offers English and Spanish, but live callers can request an interpreter for other languages like Vietnamese and Chinese. More details on these language services are available from the DPHHS.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Montana Access card is a reliable tool for most recipients, several issues can occasionally disrupt access to your benefits. Common problems range from a lost card or forgotten PIN to transaction errors and concerns about fraud. Knowing the right steps to take can help you resolve these situations quickly.

Lost or Stolen Montana Access (EBT) Card

If your card is missing, it is important to act immediately to protect your benefits from unauthorized use. Taking swift action ensures your account is secured and a replacement card is sent to you without unnecessary delay.

Follow the prompts to report the card as lost or stolen, which will automatically freeze the account and stop any further transactions. You can find the customer service number on the DPHHS website.
Ask the representative to mail a replacement card and take a moment to confirm the mailing address they have on file is correct.
When your new card arrives, you must activate it and select a new four-digit PIN before you can use it.
While waiting for the replacement, check your transaction history for any fraudulent activity.

Forgotten, Compromised, or Locked PIN

Forgetting your PIN or entering it incorrectly too many times can temporarily lock you out of your account. You can reset your PIN or unlock your account by calling the automated customer service line.

You will need to verify your identity using your card number, Social Security number or date of birth, and possibly your ZIP code.
Choose a new four-digit PIN that is difficult to guess. Avoid using sequences like 1234 or your birth year.
After a few minutes, you can test the new PIN with a small purchase at a grocery store or by checking your balance at an ATM.
If too many wrong attempts have locked your card, ask the customer service representative to unlock the account for you.

Card Repeatedly Declines or Will Not Swipe at Checkout

A declined transaction can happen for several reasons, from insufficient funds to technical glitches. Before requesting a new card, there are a few things you can check yourself to diagnose the problem.

First, check your remaining balance to confirm you have enough funds. You can do this through the automated phone system or a free app like Benny, which tracks your SNAP and EBT Cash balance.
Confirm the store accepts EBT and that you are only purchasing eligible food items, as some terminals reject transactions with ineligible products.
Inspect your card for any physical damage, such as a worn magnetic stripe or a bent chip, which can cause read errors.
If the card looks fine, ask the cashier to try again or use a different register, as the issue could be a temporary network problem.

Monthly Benefit Not Deposited or Appears Short

If your monthly benefits have not appeared on schedule, the delay could be due to a holiday, weekend, or a change in your case status. It is a good idea to verify your status before reporting a problem.

Confirm your household's regular deposit date, as holidays or recertification can sometimes cause shifts in the schedule.
Review any recent letters from DPHHS to see if there is missing paperwork that might be holding up your benefits.
If your benefits are still missing, contact your local Office of Public Assistance to check your case status before opening a deposit inquiry.
When you report the issue, keep the confirmation or case number provided by the agent for your records.

Suspicious Withdrawals or Card Fraud

Card skimming and other forms of fraud can lead to your benefits being stolen. If you notice any transactions you did not make, you must report it immediately to have the stolen benefits replaced.

As soon as you spot an unauthorized charge, call the Montana EBT customer service line at 1-866-850-1556 to report the fraud and cancel the card.
Request a new card and a new PIN. Do not reuse the PIN that was compromised.
You must complete the “Request for Replacement of Stolen SNAP Benefits” affidavit with DPHHS within 30 days to have eligible benefits reissued.
To reduce future risk, always cover the keypad when entering your PIN and check card readers for any signs of tampering.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Target and Walmart. To get started, link your EBT card, then scan your receipt after you shop to receive cashback on qualifying items.

Download Benny to manage your spending and stretch your EBT benefits further.