North Carolina EBT Customer Service: How to Get Help & Common Issues

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Getting assistance with your North Carolina EBT benefits should be a simple process. This guide covers everything from contacting customer service to handling common issues like a lost card, a PIN reset, or reporting a questionable transaction on your account.

How to Contact EBT Customer Service in North Carolina

You can reach North Carolina's EBT customer service through several channels for assistance.

Phone: The primary contact for EBT cardholder services is 1-888-622-7328, a 24/7 automated line. For case-specific questions, call 1-866-719-0141 to speak with a live agent during business hours. A dedicated Spanish-language line can be reached at 1-877-823-4369.
Email: The NC DHHS does not provide a public customer service email address. Please use one of the designated phone numbers for direct assistance with your EBT account or benefits.
Mail: For matters requiring physical correspondence, you can write to the EBT Unit at: North Carolina Department of Health and Human Services, Division of Social Services – EBT Unit, 2001 Mail Service Center, Raleigh, NC 27699-2000.
In-Person: To get help face-to-face, you can visit your county's SNAP office. Use the Local Department of Social Services finder to locate the office nearest to you.

Multi-Lingual Support

North Carolina EBT customer service offers interpreter assistance beyond the dedicated Spanish-language line. Support is commonly available for languages like Arabic and Vietnamese, with many others available upon request. More details are on the Food and Nutrition Services page.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, or a transaction being declined. Knowing the right steps to take can resolve these situations quickly and with minimal stress. Here are five common EBT-related issues and how to handle them.

Lost or Stolen EBT Card

If your EBT card is misplaced or stolen, you must act fast to protect your benefits. Disabling the card immediately prevents unauthorized use and allows you to request a replacement.

Call the North Carolina EBT Customer Service line at 1-888-622-7328. The automated system is available 24/7 to report a lost or stolen card.
Follow the prompts to deactivate the old card and order a new one. You may need to confirm your card number or Social Security number and mailing address.
A new card should arrive within three to five business days.
Once the new card arrives, you must call customer service or use the ebtEDGE portal to set a new PIN before you can use it.
Check your recent transactions on the ebtEDGE app and freeze the card if you see any suspicious activity.

Forgotten or Blocked PIN

Forgetting your PIN or entering the wrong one four times will lock your card. You must reset your PIN before you can make purchases again. This security measure helps protect your account from unauthorized access.

Call the toll-free customer service number on the back of your EBT card.
Choose the option to change your PIN and provide the requested identifying information.
Select a new four-digit PIN that is difficult to guess. Avoid simple combinations like "1234" or repeating digits.
Keep your new PIN in a secure place and do not share it with anyone.

Card Declined at the Checkout Counter

A declined transaction can happen even with a sufficient balance. Most of these issues can be resolved on the spot. Before trying again, it is a good idea to quickly check your EBT balance.

You can confirm your balance through the ebtEDGE portal or with a free app like Benny, which tracks both SNAP and EBT Cash.
Verify that your benefits are not listed as "Pending" in your account, as they are not available to spend until the scheduled date.
Ensure you entered the correct PIN. After four incorrect attempts, your card will be locked until after midnight.
Check the card’s magnetic stripe and chip for any visible damage. If it looks worn, you may need a replacement.

Incorrect Balance or Missing Monthly Benefits

If your receipt shows an incorrect balance, it could be due to a pending transaction or benefits that have not yet been deposited. You can verify your EBT deposit schedule to see when funds are expected.

First, confirm your balance using the ebtEDGE website, mobile app, or by phone.
Review your transaction history for any duplicate charges or unfamiliar purchases. Note the date, store, and amount of any discrepancies.
If benefits are missing entirely, an agent can open a case with your county's Department of Social Services to have the funds reissued.

Unauthorized Charges, Skimming, or Other Fraud

Card skimming and other types of fraud can drain your benefits quickly. If you suspect your account has been compromised, taking immediate action is critical to prevent further losses.

Freeze your card immediately using the ebtEDGE app or online portal to block any more purchases.
Call customer service to report the fraud and request a new card. You can also ask the agent to block out-of-state and online transactions as an added precaution.
Change your PIN to a new, secure number that you have not used before.
Report the theft to your local law enforcement and keep the case number for your records.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that allows you to track your EBT balance in real-time and earn cash back on eligible purchases at stores such as Walmart, Kroger, and Target. To begin using it, link your EBT card within the app. Once you make a purchase, scan the receipt with Benny to get cashback for SNAP-eligible items.

Download Benny to take charge of your spending and get more from your EBT benefits.

SHARE

Getting assistance with your North Carolina EBT benefits should be a simple process. This guide covers everything from contacting customer service to handling common issues like a lost card, a PIN reset, or reporting a questionable transaction on your account.

How to Contact EBT Customer Service in North Carolina

You can reach North Carolina's EBT customer service through several channels for assistance.

Phone: The primary contact for EBT cardholder services is 1-888-622-7328, a 24/7 automated line. For case-specific questions, call 1-866-719-0141 to speak with a live agent during business hours. A dedicated Spanish-language line can be reached at 1-877-823-4369.
Email: The NC DHHS does not provide a public customer service email address. Please use one of the designated phone numbers for direct assistance with your EBT account or benefits.
Mail: For matters requiring physical correspondence, you can write to the EBT Unit at: North Carolina Department of Health and Human Services, Division of Social Services – EBT Unit, 2001 Mail Service Center, Raleigh, NC 27699-2000.
In-Person: To get help face-to-face, you can visit your county's SNAP office. Use the Local Department of Social Services finder to locate the office nearest to you.

Multi-Lingual Support

North Carolina EBT customer service offers interpreter assistance beyond the dedicated Spanish-language line. Support is commonly available for languages like Arabic and Vietnamese, with many others available upon request. More details are on the Food and Nutrition Services page.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, or a transaction being declined. Knowing the right steps to take can resolve these situations quickly and with minimal stress. Here are five common EBT-related issues and how to handle them.

Lost or Stolen EBT Card

If your EBT card is misplaced or stolen, you must act fast to protect your benefits. Disabling the card immediately prevents unauthorized use and allows you to request a replacement.

Call the North Carolina EBT Customer Service line at 1-888-622-7328. The automated system is available 24/7 to report a lost or stolen card.
Follow the prompts to deactivate the old card and order a new one. You may need to confirm your card number or Social Security number and mailing address.
A new card should arrive within three to five business days.
Once the new card arrives, you must call customer service or use the ebtEDGE portal to set a new PIN before you can use it.
Check your recent transactions on the ebtEDGE app and freeze the card if you see any suspicious activity.

Forgotten or Blocked PIN

Forgetting your PIN or entering the wrong one four times will lock your card. You must reset your PIN before you can make purchases again. This security measure helps protect your account from unauthorized access.

Call the toll-free customer service number on the back of your EBT card.
Choose the option to change your PIN and provide the requested identifying information.
Select a new four-digit PIN that is difficult to guess. Avoid simple combinations like "1234" or repeating digits.
Keep your new PIN in a secure place and do not share it with anyone.

Card Declined at the Checkout Counter

A declined transaction can happen even with a sufficient balance. Most of these issues can be resolved on the spot. Before trying again, it is a good idea to quickly check your EBT balance.

You can confirm your balance through the ebtEDGE portal or with a free app like Benny, which tracks both SNAP and EBT Cash.
Verify that your benefits are not listed as "Pending" in your account, as they are not available to spend until the scheduled date.
Ensure you entered the correct PIN. After four incorrect attempts, your card will be locked until after midnight.
Check the card’s magnetic stripe and chip for any visible damage. If it looks worn, you may need a replacement.

Incorrect Balance or Missing Monthly Benefits

If your receipt shows an incorrect balance, it could be due to a pending transaction or benefits that have not yet been deposited. You can verify your EBT deposit schedule to see when funds are expected.

First, confirm your balance using the ebtEDGE website, mobile app, or by phone.
Review your transaction history for any duplicate charges or unfamiliar purchases. Note the date, store, and amount of any discrepancies.
If benefits are missing entirely, an agent can open a case with your county's Department of Social Services to have the funds reissued.

Unauthorized Charges, Skimming, or Other Fraud

Card skimming and other types of fraud can drain your benefits quickly. If you suspect your account has been compromised, taking immediate action is critical to prevent further losses.

Freeze your card immediately using the ebtEDGE app or online portal to block any more purchases.
Call customer service to report the fraud and request a new card. You can also ask the agent to block out-of-state and online transactions as an added precaution.
Change your PIN to a new, secure number that you have not used before.
Report the theft to your local law enforcement and keep the case number for your records.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that allows you to track your EBT balance in real-time and earn cash back on eligible purchases at stores such as Walmart, Kroger, and Target. To begin using it, link your EBT card within the app. Once you make a purchase, scan the receipt with Benny to get cashback for SNAP-eligible items.

Download Benny to take charge of your spending and get more from your EBT benefits.

SHARE

Getting assistance with your North Carolina EBT benefits should be a simple process. This guide covers everything from contacting customer service to handling common issues like a lost card, a PIN reset, or reporting a questionable transaction on your account.

How to Contact EBT Customer Service in North Carolina

You can reach North Carolina's EBT customer service through several channels for assistance.

Phone: The primary contact for EBT cardholder services is 1-888-622-7328, a 24/7 automated line. For case-specific questions, call 1-866-719-0141 to speak with a live agent during business hours. A dedicated Spanish-language line can be reached at 1-877-823-4369.
Email: The NC DHHS does not provide a public customer service email address. Please use one of the designated phone numbers for direct assistance with your EBT account or benefits.
Mail: For matters requiring physical correspondence, you can write to the EBT Unit at: North Carolina Department of Health and Human Services, Division of Social Services – EBT Unit, 2001 Mail Service Center, Raleigh, NC 27699-2000.
In-Person: To get help face-to-face, you can visit your county's SNAP office. Use the Local Department of Social Services finder to locate the office nearest to you.

Multi-Lingual Support

North Carolina EBT customer service offers interpreter assistance beyond the dedicated Spanish-language line. Support is commonly available for languages like Arabic and Vietnamese, with many others available upon request. More details are on the Food and Nutrition Services page.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, or a transaction being declined. Knowing the right steps to take can resolve these situations quickly and with minimal stress. Here are five common EBT-related issues and how to handle them.

Lost or Stolen EBT Card

If your EBT card is misplaced or stolen, you must act fast to protect your benefits. Disabling the card immediately prevents unauthorized use and allows you to request a replacement.

Call the North Carolina EBT Customer Service line at 1-888-622-7328. The automated system is available 24/7 to report a lost or stolen card.
Follow the prompts to deactivate the old card and order a new one. You may need to confirm your card number or Social Security number and mailing address.
A new card should arrive within three to five business days.
Once the new card arrives, you must call customer service or use the ebtEDGE portal to set a new PIN before you can use it.
Check your recent transactions on the ebtEDGE app and freeze the card if you see any suspicious activity.

Forgotten or Blocked PIN

Forgetting your PIN or entering the wrong one four times will lock your card. You must reset your PIN before you can make purchases again. This security measure helps protect your account from unauthorized access.

Call the toll-free customer service number on the back of your EBT card.
Choose the option to change your PIN and provide the requested identifying information.
Select a new four-digit PIN that is difficult to guess. Avoid simple combinations like "1234" or repeating digits.
Keep your new PIN in a secure place and do not share it with anyone.

Card Declined at the Checkout Counter

A declined transaction can happen even with a sufficient balance. Most of these issues can be resolved on the spot. Before trying again, it is a good idea to quickly check your EBT balance.

You can confirm your balance through the ebtEDGE portal or with a free app like Benny, which tracks both SNAP and EBT Cash.
Verify that your benefits are not listed as "Pending" in your account, as they are not available to spend until the scheduled date.
Ensure you entered the correct PIN. After four incorrect attempts, your card will be locked until after midnight.
Check the card’s magnetic stripe and chip for any visible damage. If it looks worn, you may need a replacement.

Incorrect Balance or Missing Monthly Benefits

If your receipt shows an incorrect balance, it could be due to a pending transaction or benefits that have not yet been deposited. You can verify your EBT deposit schedule to see when funds are expected.

First, confirm your balance using the ebtEDGE website, mobile app, or by phone.
Review your transaction history for any duplicate charges or unfamiliar purchases. Note the date, store, and amount of any discrepancies.
If benefits are missing entirely, an agent can open a case with your county's Department of Social Services to have the funds reissued.

Unauthorized Charges, Skimming, or Other Fraud

Card skimming and other types of fraud can drain your benefits quickly. If you suspect your account has been compromised, taking immediate action is critical to prevent further losses.

Freeze your card immediately using the ebtEDGE app or online portal to block any more purchases.
Call customer service to report the fraud and request a new card. You can also ask the agent to block out-of-state and online transactions as an added precaution.
Change your PIN to a new, secure number that you have not used before.
Report the theft to your local law enforcement and keep the case number for your records.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that allows you to track your EBT balance in real-time and earn cash back on eligible purchases at stores such as Walmart, Kroger, and Target. To begin using it, link your EBT card within the app. Once you make a purchase, scan the receipt with Benny to get cashback for SNAP-eligible items.

Download Benny to take charge of your spending and get more from your EBT benefits.

SHARE

Getting assistance with your North Carolina EBT benefits should be a simple process. This guide covers everything from contacting customer service to handling common issues like a lost card, a PIN reset, or reporting a questionable transaction on your account.

How to Contact EBT Customer Service in North Carolina

You can reach North Carolina's EBT customer service through several channels for assistance.

Phone: The primary contact for EBT cardholder services is 1-888-622-7328, a 24/7 automated line. For case-specific questions, call 1-866-719-0141 to speak with a live agent during business hours. A dedicated Spanish-language line can be reached at 1-877-823-4369.
Email: The NC DHHS does not provide a public customer service email address. Please use one of the designated phone numbers for direct assistance with your EBT account or benefits.
Mail: For matters requiring physical correspondence, you can write to the EBT Unit at: North Carolina Department of Health and Human Services, Division of Social Services – EBT Unit, 2001 Mail Service Center, Raleigh, NC 27699-2000.
In-Person: To get help face-to-face, you can visit your county's SNAP office. Use the Local Department of Social Services finder to locate the office nearest to you.

Multi-Lingual Support

North Carolina EBT customer service offers interpreter assistance beyond the dedicated Spanish-language line. Support is commonly available for languages like Arabic and Vietnamese, with many others available upon request. More details are on the Food and Nutrition Services page.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, or a transaction being declined. Knowing the right steps to take can resolve these situations quickly and with minimal stress. Here are five common EBT-related issues and how to handle them.

Lost or Stolen EBT Card

If your EBT card is misplaced or stolen, you must act fast to protect your benefits. Disabling the card immediately prevents unauthorized use and allows you to request a replacement.

Call the North Carolina EBT Customer Service line at 1-888-622-7328. The automated system is available 24/7 to report a lost or stolen card.
Follow the prompts to deactivate the old card and order a new one. You may need to confirm your card number or Social Security number and mailing address.
A new card should arrive within three to five business days.
Once the new card arrives, you must call customer service or use the ebtEDGE portal to set a new PIN before you can use it.
Check your recent transactions on the ebtEDGE app and freeze the card if you see any suspicious activity.

Forgotten or Blocked PIN

Forgetting your PIN or entering the wrong one four times will lock your card. You must reset your PIN before you can make purchases again. This security measure helps protect your account from unauthorized access.

Call the toll-free customer service number on the back of your EBT card.
Choose the option to change your PIN and provide the requested identifying information.
Select a new four-digit PIN that is difficult to guess. Avoid simple combinations like "1234" or repeating digits.
Keep your new PIN in a secure place and do not share it with anyone.

Card Declined at the Checkout Counter

A declined transaction can happen even with a sufficient balance. Most of these issues can be resolved on the spot. Before trying again, it is a good idea to quickly check your EBT balance.

You can confirm your balance through the ebtEDGE portal or with a free app like Benny, which tracks both SNAP and EBT Cash.
Verify that your benefits are not listed as "Pending" in your account, as they are not available to spend until the scheduled date.
Ensure you entered the correct PIN. After four incorrect attempts, your card will be locked until after midnight.
Check the card’s magnetic stripe and chip for any visible damage. If it looks worn, you may need a replacement.

Incorrect Balance or Missing Monthly Benefits

If your receipt shows an incorrect balance, it could be due to a pending transaction or benefits that have not yet been deposited. You can verify your EBT deposit schedule to see when funds are expected.

First, confirm your balance using the ebtEDGE website, mobile app, or by phone.
Review your transaction history for any duplicate charges or unfamiliar purchases. Note the date, store, and amount of any discrepancies.
If benefits are missing entirely, an agent can open a case with your county's Department of Social Services to have the funds reissued.

Unauthorized Charges, Skimming, or Other Fraud

Card skimming and other types of fraud can drain your benefits quickly. If you suspect your account has been compromised, taking immediate action is critical to prevent further losses.

Freeze your card immediately using the ebtEDGE app or online portal to block any more purchases.
Call customer service to report the fraud and request a new card. You can also ask the agent to block out-of-state and online transactions as an added precaution.
Change your PIN to a new, secure number that you have not used before.
Report the theft to your local law enforcement and keep the case number for your records.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that allows you to track your EBT balance in real-time and earn cash back on eligible purchases at stores such as Walmart, Kroger, and Target. To begin using it, link your EBT card within the app. Once you make a purchase, scan the receipt with Benny to get cashback for SNAP-eligible items.

Download Benny to take charge of your spending and get more from your EBT benefits.

SHARE

Getting assistance with your North Carolina EBT benefits should be a simple process. This guide covers everything from contacting customer service to handling common issues like a lost card, a PIN reset, or reporting a questionable transaction on your account.

How to Contact EBT Customer Service in North Carolina

You can reach North Carolina's EBT customer service through several channels for assistance.

Phone: The primary contact for EBT cardholder services is 1-888-622-7328, a 24/7 automated line. For case-specific questions, call 1-866-719-0141 to speak with a live agent during business hours. A dedicated Spanish-language line can be reached at 1-877-823-4369.
Email: The NC DHHS does not provide a public customer service email address. Please use one of the designated phone numbers for direct assistance with your EBT account or benefits.
Mail: For matters requiring physical correspondence, you can write to the EBT Unit at: North Carolina Department of Health and Human Services, Division of Social Services – EBT Unit, 2001 Mail Service Center, Raleigh, NC 27699-2000.
In-Person: To get help face-to-face, you can visit your county's SNAP office. Use the Local Department of Social Services finder to locate the office nearest to you.

Multi-Lingual Support

North Carolina EBT customer service offers interpreter assistance beyond the dedicated Spanish-language line. Support is commonly available for languages like Arabic and Vietnamese, with many others available upon request. More details are on the Food and Nutrition Services page.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, or a transaction being declined. Knowing the right steps to take can resolve these situations quickly and with minimal stress. Here are five common EBT-related issues and how to handle them.

Lost or Stolen EBT Card

If your EBT card is misplaced or stolen, you must act fast to protect your benefits. Disabling the card immediately prevents unauthorized use and allows you to request a replacement.

Call the North Carolina EBT Customer Service line at 1-888-622-7328. The automated system is available 24/7 to report a lost or stolen card.
Follow the prompts to deactivate the old card and order a new one. You may need to confirm your card number or Social Security number and mailing address.
A new card should arrive within three to five business days.
Once the new card arrives, you must call customer service or use the ebtEDGE portal to set a new PIN before you can use it.
Check your recent transactions on the ebtEDGE app and freeze the card if you see any suspicious activity.

Forgotten or Blocked PIN

Forgetting your PIN or entering the wrong one four times will lock your card. You must reset your PIN before you can make purchases again. This security measure helps protect your account from unauthorized access.

Call the toll-free customer service number on the back of your EBT card.
Choose the option to change your PIN and provide the requested identifying information.
Select a new four-digit PIN that is difficult to guess. Avoid simple combinations like "1234" or repeating digits.
Keep your new PIN in a secure place and do not share it with anyone.

Card Declined at the Checkout Counter

A declined transaction can happen even with a sufficient balance. Most of these issues can be resolved on the spot. Before trying again, it is a good idea to quickly check your EBT balance.

You can confirm your balance through the ebtEDGE portal or with a free app like Benny, which tracks both SNAP and EBT Cash.
Verify that your benefits are not listed as "Pending" in your account, as they are not available to spend until the scheduled date.
Ensure you entered the correct PIN. After four incorrect attempts, your card will be locked until after midnight.
Check the card’s magnetic stripe and chip for any visible damage. If it looks worn, you may need a replacement.

Incorrect Balance or Missing Monthly Benefits

If your receipt shows an incorrect balance, it could be due to a pending transaction or benefits that have not yet been deposited. You can verify your EBT deposit schedule to see when funds are expected.

First, confirm your balance using the ebtEDGE website, mobile app, or by phone.
Review your transaction history for any duplicate charges or unfamiliar purchases. Note the date, store, and amount of any discrepancies.
If benefits are missing entirely, an agent can open a case with your county's Department of Social Services to have the funds reissued.

Unauthorized Charges, Skimming, or Other Fraud

Card skimming and other types of fraud can drain your benefits quickly. If you suspect your account has been compromised, taking immediate action is critical to prevent further losses.

Freeze your card immediately using the ebtEDGE app or online portal to block any more purchases.
Call customer service to report the fraud and request a new card. You can also ask the agent to block out-of-state and online transactions as an added precaution.
Change your PIN to a new, secure number that you have not used before.
Report the theft to your local law enforcement and keep the case number for your records.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that allows you to track your EBT balance in real-time and earn cash back on eligible purchases at stores such as Walmart, Kroger, and Target. To begin using it, link your EBT card within the app. Once you make a purchase, scan the receipt with Benny to get cashback for SNAP-eligible items.

Download Benny to take charge of your spending and get more from your EBT benefits.