Ohio EBT Customer Service: How to Get Help & Common Issues
Contact Ohio EBT support for a lost card, forgotten PIN, missing benefits, or to report suspicious transactions.
Apr 3, 2025
Steve Austin
Ohio EBT Customer Service: How to Get Help & Common Issues
Contact Ohio EBT support for a lost card, forgotten PIN, missing benefits, or to report suspicious transactions.
Apr 3, 2025
Steve Austin
Ohio EBT Customer Service: How to Get Help & Common Issues
Contact Ohio EBT support for a lost card, forgotten PIN, missing benefits, or to report suspicious transactions.
Apr 3, 2025
Steve Austin
Ohio EBT Customer Service: How to Get Help & Common Issues
Contact Ohio EBT support for a lost card, forgotten PIN, missing benefits, or to report suspicious transactions.
Apr 3, 2025
Steve Austin
Ohio EBT Customer Service: How to Get Help & Common Issues
Contact Ohio EBT support for a lost card, forgotten PIN, missing benefits, or to report suspicious transactions.
Apr 3, 2025
Steve Austin
SHARE
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Managing your Ohio EBT benefits can be a simple process. Whether you need to report a lost card, change your PIN, or dispute a transaction, this guide details how to contact Ohio EBT customer service and quickly address common concerns.
How to Contact EBT Customer Service in Ohio
You can reach the Ohio EBT customer service team through several different channels for assistance.
Phone: The primary Ohio Direction Card customer service line is 1-866-386-3071 for lost cards, PIN issues, and account questions. Automated services are available 24/7, with live agents on weekdays. For the deaf or hard of hearing, the TTY/Ohio Relay Service is 1-800-750-0750. For application or case questions, call the Ohio Benefits call center at 1-844-640-6446.
Email: For general inquiries about SNAP or EBT, you can send a message to Family_Assistance_Inquiries@jfs.ohio.gov.
Mail: For matters requiring physical correspondence, you can reach the EBT Operations office at: Ohio Department of Job and Family Services, Office of Family Assistance (EBT Operations), P.O. Box 183204, Columbus, OH 43218-3204.
In-Person: To speak with someone face-to-face, you can find your local office using the County Job & Family Services directory, which provides addresses, phone numbers, and hours.
Multi-Lingual Support
Ohio's EBT phone system offers live help and automated prompts in several languages, such as Spanish, Somali, and Arabic. Interpretation services for many other languages can also be requested. A complete list of supported languages is available by calling the main customer service line and following the prompts for language options.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While the Ohio Direction Card is a reliable tool for most recipients, several common problems can interrupt access to your benefits. Navigating these issues can be frustrating, but knowing the right steps can lead to a quick resolution. Below are five of the most frequent issues and how to solve them.
Lost, Stolen, or Damaged Card
Losing your card or suspecting it has been stolen requires immediate action to protect your benefits. A physically damaged card can also stop working and will need to be replaced.
Call EBT customer service at 1-866-386-3071 right away to report the card missing and deactivate it.
Verify your identity and request a replacement card. Your new card should arrive by mail in 7–10 business days.
If you need a card sooner, you may be able to get one at your county’s Job & Family Services office.
While you wait, you can lock your account using the ConnectEBT app and review recent transactions for any fraudulent activity.
Once your new card arrives, activate it and set a new PIN immediately.
Forgotten, Locked, or Insecure PIN
Forgetting your PIN or entering it incorrectly too many times can lock you out of your account. It is also wise to change your PIN regularly to keep your account secure.
You can reset your PIN by calling 1-866-386-3071 and using the automated menu or by logging into the ConnectEBT online portal.
After providing information to verify your identity, you can choose a new four-digit PIN.
Select a PIN that is difficult to guess. Avoid using sequential numbers or personal dates.
To maintain security, consider changing your PIN every month and never share it with anyone.
Card Declined at Checkout
A declined transaction can be caused by several factors, from insufficient funds to a technical glitch at the store. Troubleshooting the cause can often resolve the problem on the spot.
First, check your current balance. You can do this by looking at your last receipt or by using a free app like Benny to track your SNAP and EBT Cash balance.
Carefully re-enter your PIN. Entering the wrong PIN multiple times will lock your card for 24 hours.
Examine your card for any visible damage or check if it has expired. If so, you will need to request a replacement.
Sometimes the issue is with the store’s payment terminal. Wait a moment and try again at a different checkout lane.
Suspicious or Unauthorized Transactions
If you notice transactions on your account that you did not make, it is critical to report them immediately to prevent further loss of your benefits.
Regularly review your transaction history through the ConnectEBT portal or the automated phone system.
If you find an unfamiliar charge, note the date, merchant, and amount.
Contact customer service to file a dispute and have your card frozen to prevent more unauthorized use.
You will need to request a new card and PIN to secure your account going forward. Keep any reference numbers provided during the dispute process.
Delayed or Missing Monthly Deposit
Benefits are typically deposited on the same day each month, but delays can happen. This is often due to holidays, weekends, or issues with your case paperwork.
Confirm your scheduled issuance date, keeping in mind that weekends and federal holidays can shift the deposit to the next business day.
Check your account on the ConnectEBT portal for any notices about your case, such as a need for renewal paperwork.
If your benefits are paused, it is often because your county agency is waiting for you to submit required documents.
Once you submit any outstanding forms, monitor your account daily until the deposit appears.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you see your real-time EBT balance for both SNAP and Cash benefits. You can also earn cash back on eligible purchases from retailers like Walmart, Kroger, and Costco. To begin, link your EBT card in the app, then scan your receipt after you shop to get cashback.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Managing your Ohio EBT benefits can be a simple process. Whether you need to report a lost card, change your PIN, or dispute a transaction, this guide details how to contact Ohio EBT customer service and quickly address common concerns.
How to Contact EBT Customer Service in Ohio
You can reach the Ohio EBT customer service team through several different channels for assistance.
Phone: The primary Ohio Direction Card customer service line is 1-866-386-3071 for lost cards, PIN issues, and account questions. Automated services are available 24/7, with live agents on weekdays. For the deaf or hard of hearing, the TTY/Ohio Relay Service is 1-800-750-0750. For application or case questions, call the Ohio Benefits call center at 1-844-640-6446.
Email: For general inquiries about SNAP or EBT, you can send a message to Family_Assistance_Inquiries@jfs.ohio.gov.
Mail: For matters requiring physical correspondence, you can reach the EBT Operations office at: Ohio Department of Job and Family Services, Office of Family Assistance (EBT Operations), P.O. Box 183204, Columbus, OH 43218-3204.
In-Person: To speak with someone face-to-face, you can find your local office using the County Job & Family Services directory, which provides addresses, phone numbers, and hours.
Multi-Lingual Support
Ohio's EBT phone system offers live help and automated prompts in several languages, such as Spanish, Somali, and Arabic. Interpretation services for many other languages can also be requested. A complete list of supported languages is available by calling the main customer service line and following the prompts for language options.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While the Ohio Direction Card is a reliable tool for most recipients, several common problems can interrupt access to your benefits. Navigating these issues can be frustrating, but knowing the right steps can lead to a quick resolution. Below are five of the most frequent issues and how to solve them.
Lost, Stolen, or Damaged Card
Losing your card or suspecting it has been stolen requires immediate action to protect your benefits. A physically damaged card can also stop working and will need to be replaced.
Call EBT customer service at 1-866-386-3071 right away to report the card missing and deactivate it.
Verify your identity and request a replacement card. Your new card should arrive by mail in 7–10 business days.
If you need a card sooner, you may be able to get one at your county’s Job & Family Services office.
While you wait, you can lock your account using the ConnectEBT app and review recent transactions for any fraudulent activity.
Once your new card arrives, activate it and set a new PIN immediately.
Forgotten, Locked, or Insecure PIN
Forgetting your PIN or entering it incorrectly too many times can lock you out of your account. It is also wise to change your PIN regularly to keep your account secure.
You can reset your PIN by calling 1-866-386-3071 and using the automated menu or by logging into the ConnectEBT online portal.
After providing information to verify your identity, you can choose a new four-digit PIN.
Select a PIN that is difficult to guess. Avoid using sequential numbers or personal dates.
To maintain security, consider changing your PIN every month and never share it with anyone.
Card Declined at Checkout
A declined transaction can be caused by several factors, from insufficient funds to a technical glitch at the store. Troubleshooting the cause can often resolve the problem on the spot.
First, check your current balance. You can do this by looking at your last receipt or by using a free app like Benny to track your SNAP and EBT Cash balance.
Carefully re-enter your PIN. Entering the wrong PIN multiple times will lock your card for 24 hours.
Examine your card for any visible damage or check if it has expired. If so, you will need to request a replacement.
Sometimes the issue is with the store’s payment terminal. Wait a moment and try again at a different checkout lane.
Suspicious or Unauthorized Transactions
If you notice transactions on your account that you did not make, it is critical to report them immediately to prevent further loss of your benefits.
Regularly review your transaction history through the ConnectEBT portal or the automated phone system.
If you find an unfamiliar charge, note the date, merchant, and amount.
Contact customer service to file a dispute and have your card frozen to prevent more unauthorized use.
You will need to request a new card and PIN to secure your account going forward. Keep any reference numbers provided during the dispute process.
Delayed or Missing Monthly Deposit
Benefits are typically deposited on the same day each month, but delays can happen. This is often due to holidays, weekends, or issues with your case paperwork.
Confirm your scheduled issuance date, keeping in mind that weekends and federal holidays can shift the deposit to the next business day.
Check your account on the ConnectEBT portal for any notices about your case, such as a need for renewal paperwork.
If your benefits are paused, it is often because your county agency is waiting for you to submit required documents.
Once you submit any outstanding forms, monitor your account daily until the deposit appears.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you see your real-time EBT balance for both SNAP and Cash benefits. You can also earn cash back on eligible purchases from retailers like Walmart, Kroger, and Costco. To begin, link your EBT card in the app, then scan your receipt after you shop to get cashback.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Managing your Ohio EBT benefits can be a simple process. Whether you need to report a lost card, change your PIN, or dispute a transaction, this guide details how to contact Ohio EBT customer service and quickly address common concerns.
How to Contact EBT Customer Service in Ohio
You can reach the Ohio EBT customer service team through several different channels for assistance.
Phone: The primary Ohio Direction Card customer service line is 1-866-386-3071 for lost cards, PIN issues, and account questions. Automated services are available 24/7, with live agents on weekdays. For the deaf or hard of hearing, the TTY/Ohio Relay Service is 1-800-750-0750. For application or case questions, call the Ohio Benefits call center at 1-844-640-6446.
Email: For general inquiries about SNAP or EBT, you can send a message to Family_Assistance_Inquiries@jfs.ohio.gov.
Mail: For matters requiring physical correspondence, you can reach the EBT Operations office at: Ohio Department of Job and Family Services, Office of Family Assistance (EBT Operations), P.O. Box 183204, Columbus, OH 43218-3204.
In-Person: To speak with someone face-to-face, you can find your local office using the County Job & Family Services directory, which provides addresses, phone numbers, and hours.
Multi-Lingual Support
Ohio's EBT phone system offers live help and automated prompts in several languages, such as Spanish, Somali, and Arabic. Interpretation services for many other languages can also be requested. A complete list of supported languages is available by calling the main customer service line and following the prompts for language options.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While the Ohio Direction Card is a reliable tool for most recipients, several common problems can interrupt access to your benefits. Navigating these issues can be frustrating, but knowing the right steps can lead to a quick resolution. Below are five of the most frequent issues and how to solve them.
Lost, Stolen, or Damaged Card
Losing your card or suspecting it has been stolen requires immediate action to protect your benefits. A physically damaged card can also stop working and will need to be replaced.
Call EBT customer service at 1-866-386-3071 right away to report the card missing and deactivate it.
Verify your identity and request a replacement card. Your new card should arrive by mail in 7–10 business days.
If you need a card sooner, you may be able to get one at your county’s Job & Family Services office.
While you wait, you can lock your account using the ConnectEBT app and review recent transactions for any fraudulent activity.
Once your new card arrives, activate it and set a new PIN immediately.
Forgotten, Locked, or Insecure PIN
Forgetting your PIN or entering it incorrectly too many times can lock you out of your account. It is also wise to change your PIN regularly to keep your account secure.
You can reset your PIN by calling 1-866-386-3071 and using the automated menu or by logging into the ConnectEBT online portal.
After providing information to verify your identity, you can choose a new four-digit PIN.
Select a PIN that is difficult to guess. Avoid using sequential numbers or personal dates.
To maintain security, consider changing your PIN every month and never share it with anyone.
Card Declined at Checkout
A declined transaction can be caused by several factors, from insufficient funds to a technical glitch at the store. Troubleshooting the cause can often resolve the problem on the spot.
First, check your current balance. You can do this by looking at your last receipt or by using a free app like Benny to track your SNAP and EBT Cash balance.
Carefully re-enter your PIN. Entering the wrong PIN multiple times will lock your card for 24 hours.
Examine your card for any visible damage or check if it has expired. If so, you will need to request a replacement.
Sometimes the issue is with the store’s payment terminal. Wait a moment and try again at a different checkout lane.
Suspicious or Unauthorized Transactions
If you notice transactions on your account that you did not make, it is critical to report them immediately to prevent further loss of your benefits.
Regularly review your transaction history through the ConnectEBT portal or the automated phone system.
If you find an unfamiliar charge, note the date, merchant, and amount.
Contact customer service to file a dispute and have your card frozen to prevent more unauthorized use.
You will need to request a new card and PIN to secure your account going forward. Keep any reference numbers provided during the dispute process.
Delayed or Missing Monthly Deposit
Benefits are typically deposited on the same day each month, but delays can happen. This is often due to holidays, weekends, or issues with your case paperwork.
Confirm your scheduled issuance date, keeping in mind that weekends and federal holidays can shift the deposit to the next business day.
Check your account on the ConnectEBT portal for any notices about your case, such as a need for renewal paperwork.
If your benefits are paused, it is often because your county agency is waiting for you to submit required documents.
Once you submit any outstanding forms, monitor your account daily until the deposit appears.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you see your real-time EBT balance for both SNAP and Cash benefits. You can also earn cash back on eligible purchases from retailers like Walmart, Kroger, and Costco. To begin, link your EBT card in the app, then scan your receipt after you shop to get cashback.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Managing your Ohio EBT benefits can be a simple process. Whether you need to report a lost card, change your PIN, or dispute a transaction, this guide details how to contact Ohio EBT customer service and quickly address common concerns.
How to Contact EBT Customer Service in Ohio
You can reach the Ohio EBT customer service team through several different channels for assistance.
Phone: The primary Ohio Direction Card customer service line is 1-866-386-3071 for lost cards, PIN issues, and account questions. Automated services are available 24/7, with live agents on weekdays. For the deaf or hard of hearing, the TTY/Ohio Relay Service is 1-800-750-0750. For application or case questions, call the Ohio Benefits call center at 1-844-640-6446.
Email: For general inquiries about SNAP or EBT, you can send a message to Family_Assistance_Inquiries@jfs.ohio.gov.
Mail: For matters requiring physical correspondence, you can reach the EBT Operations office at: Ohio Department of Job and Family Services, Office of Family Assistance (EBT Operations), P.O. Box 183204, Columbus, OH 43218-3204.
In-Person: To speak with someone face-to-face, you can find your local office using the County Job & Family Services directory, which provides addresses, phone numbers, and hours.
Multi-Lingual Support
Ohio's EBT phone system offers live help and automated prompts in several languages, such as Spanish, Somali, and Arabic. Interpretation services for many other languages can also be requested. A complete list of supported languages is available by calling the main customer service line and following the prompts for language options.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While the Ohio Direction Card is a reliable tool for most recipients, several common problems can interrupt access to your benefits. Navigating these issues can be frustrating, but knowing the right steps can lead to a quick resolution. Below are five of the most frequent issues and how to solve them.
Lost, Stolen, or Damaged Card
Losing your card or suspecting it has been stolen requires immediate action to protect your benefits. A physically damaged card can also stop working and will need to be replaced.
Call EBT customer service at 1-866-386-3071 right away to report the card missing and deactivate it.
Verify your identity and request a replacement card. Your new card should arrive by mail in 7–10 business days.
If you need a card sooner, you may be able to get one at your county’s Job & Family Services office.
While you wait, you can lock your account using the ConnectEBT app and review recent transactions for any fraudulent activity.
Once your new card arrives, activate it and set a new PIN immediately.
Forgotten, Locked, or Insecure PIN
Forgetting your PIN or entering it incorrectly too many times can lock you out of your account. It is also wise to change your PIN regularly to keep your account secure.
You can reset your PIN by calling 1-866-386-3071 and using the automated menu or by logging into the ConnectEBT online portal.
After providing information to verify your identity, you can choose a new four-digit PIN.
Select a PIN that is difficult to guess. Avoid using sequential numbers or personal dates.
To maintain security, consider changing your PIN every month and never share it with anyone.
Card Declined at Checkout
A declined transaction can be caused by several factors, from insufficient funds to a technical glitch at the store. Troubleshooting the cause can often resolve the problem on the spot.
First, check your current balance. You can do this by looking at your last receipt or by using a free app like Benny to track your SNAP and EBT Cash balance.
Carefully re-enter your PIN. Entering the wrong PIN multiple times will lock your card for 24 hours.
Examine your card for any visible damage or check if it has expired. If so, you will need to request a replacement.
Sometimes the issue is with the store’s payment terminal. Wait a moment and try again at a different checkout lane.
Suspicious or Unauthorized Transactions
If you notice transactions on your account that you did not make, it is critical to report them immediately to prevent further loss of your benefits.
Regularly review your transaction history through the ConnectEBT portal or the automated phone system.
If you find an unfamiliar charge, note the date, merchant, and amount.
Contact customer service to file a dispute and have your card frozen to prevent more unauthorized use.
You will need to request a new card and PIN to secure your account going forward. Keep any reference numbers provided during the dispute process.
Delayed or Missing Monthly Deposit
Benefits are typically deposited on the same day each month, but delays can happen. This is often due to holidays, weekends, or issues with your case paperwork.
Confirm your scheduled issuance date, keeping in mind that weekends and federal holidays can shift the deposit to the next business day.
Check your account on the ConnectEBT portal for any notices about your case, such as a need for renewal paperwork.
If your benefits are paused, it is often because your county agency is waiting for you to submit required documents.
Once you submit any outstanding forms, monitor your account daily until the deposit appears.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you see your real-time EBT balance for both SNAP and Cash benefits. You can also earn cash back on eligible purchases from retailers like Walmart, Kroger, and Costco. To begin, link your EBT card in the app, then scan your receipt after you shop to get cashback.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Managing your Ohio EBT benefits can be a simple process. Whether you need to report a lost card, change your PIN, or dispute a transaction, this guide details how to contact Ohio EBT customer service and quickly address common concerns.
How to Contact EBT Customer Service in Ohio
You can reach the Ohio EBT customer service team through several different channels for assistance.
Phone: The primary Ohio Direction Card customer service line is 1-866-386-3071 for lost cards, PIN issues, and account questions. Automated services are available 24/7, with live agents on weekdays. For the deaf or hard of hearing, the TTY/Ohio Relay Service is 1-800-750-0750. For application or case questions, call the Ohio Benefits call center at 1-844-640-6446.
Email: For general inquiries about SNAP or EBT, you can send a message to Family_Assistance_Inquiries@jfs.ohio.gov.
Mail: For matters requiring physical correspondence, you can reach the EBT Operations office at: Ohio Department of Job and Family Services, Office of Family Assistance (EBT Operations), P.O. Box 183204, Columbus, OH 43218-3204.
In-Person: To speak with someone face-to-face, you can find your local office using the County Job & Family Services directory, which provides addresses, phone numbers, and hours.
Multi-Lingual Support
Ohio's EBT phone system offers live help and automated prompts in several languages, such as Spanish, Somali, and Arabic. Interpretation services for many other languages can also be requested. A complete list of supported languages is available by calling the main customer service line and following the prompts for language options.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While the Ohio Direction Card is a reliable tool for most recipients, several common problems can interrupt access to your benefits. Navigating these issues can be frustrating, but knowing the right steps can lead to a quick resolution. Below are five of the most frequent issues and how to solve them.
Lost, Stolen, or Damaged Card
Losing your card or suspecting it has been stolen requires immediate action to protect your benefits. A physically damaged card can also stop working and will need to be replaced.
Call EBT customer service at 1-866-386-3071 right away to report the card missing and deactivate it.
Verify your identity and request a replacement card. Your new card should arrive by mail in 7–10 business days.
If you need a card sooner, you may be able to get one at your county’s Job & Family Services office.
While you wait, you can lock your account using the ConnectEBT app and review recent transactions for any fraudulent activity.
Once your new card arrives, activate it and set a new PIN immediately.
Forgotten, Locked, or Insecure PIN
Forgetting your PIN or entering it incorrectly too many times can lock you out of your account. It is also wise to change your PIN regularly to keep your account secure.
You can reset your PIN by calling 1-866-386-3071 and using the automated menu or by logging into the ConnectEBT online portal.
After providing information to verify your identity, you can choose a new four-digit PIN.
Select a PIN that is difficult to guess. Avoid using sequential numbers or personal dates.
To maintain security, consider changing your PIN every month and never share it with anyone.
Card Declined at Checkout
A declined transaction can be caused by several factors, from insufficient funds to a technical glitch at the store. Troubleshooting the cause can often resolve the problem on the spot.
First, check your current balance. You can do this by looking at your last receipt or by using a free app like Benny to track your SNAP and EBT Cash balance.
Carefully re-enter your PIN. Entering the wrong PIN multiple times will lock your card for 24 hours.
Examine your card for any visible damage or check if it has expired. If so, you will need to request a replacement.
Sometimes the issue is with the store’s payment terminal. Wait a moment and try again at a different checkout lane.
Suspicious or Unauthorized Transactions
If you notice transactions on your account that you did not make, it is critical to report them immediately to prevent further loss of your benefits.
Regularly review your transaction history through the ConnectEBT portal or the automated phone system.
If you find an unfamiliar charge, note the date, merchant, and amount.
Contact customer service to file a dispute and have your card frozen to prevent more unauthorized use.
You will need to request a new card and PIN to secure your account going forward. Keep any reference numbers provided during the dispute process.
Delayed or Missing Monthly Deposit
Benefits are typically deposited on the same day each month, but delays can happen. This is often due to holidays, weekends, or issues with your case paperwork.
Confirm your scheduled issuance date, keeping in mind that weekends and federal holidays can shift the deposit to the next business day.
Check your account on the ConnectEBT portal for any notices about your case, such as a need for renewal paperwork.
If your benefits are paused, it is often because your county agency is waiting for you to submit required documents.
Once you submit any outstanding forms, monitor your account daily until the deposit appears.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you see your real-time EBT balance for both SNAP and Cash benefits. You can also earn cash back on eligible purchases from retailers like Walmart, Kroger, and Costco. To begin, link your EBT card in the app, then scan your receipt after you shop to get cashback.
Download Benny to take control of your spending and get more out of your EBT benefits.
